Paloma Hernandez Urban Health Plan_HR

Urban Health Plan’s care is centered on the patient. From the time they walk through our doors, our aim is to provide them with comprehensive care, targeted not only at keeping them healthy, but also at helping them lead rich, full, active lives. So when we were formally recognized by the National Committee on Quality Assurance (NCQA) as a Level Three Patient Centered Medical Home, their highest possible designation, we were pleased with the honor and the financial incentives tied to the recognition, but more importantly we were proud that the model we have always used is now recognized nationally.

At Urban, our goal is to integrate case management, social services and a host of support services into the primary care experience, all led and supervised by the patient’s primary care provider. That is why instead of creating a separate asthma program we have embedded our asthma work into our primary care visits providing health education and support at the time of each visit. This has resulted in increased symptom free days and lower rates of hospitalization.

But our integration of services has not stopped there. Our programs are tied together with a partnership and commitment to our patients, a robust electronic health record system and a constant exchange of information between providers, support services and the patient. In our home, patients are guaranteed coordinated care nurtured through a long-term healing relationship.

I hope this website will give you a better insight into Urban Health Plan and the commitment we make each and every day to change the lives of the people we serve.

As we say in Spanish, “Mi casa es su casa… salud”!

Paloma Hernandez
President & CEO