Our Mission:

Urban Health Plan’s mission is to continuously improve the health of communities and the quality of life of the people we serve by providing affordable, comprehensive, quality, primary and specialty health care and by assuring the performance and advancement of innovative best practices.

Our Vision:

Urban Health Plan will remain nationally acclaimed through its transformative and innovative approaches to fostering healthy and vibrant communities.

Our Values:


Excellence drives everything we do. We strive for superior performance to assure health equity and to improve the quality of life of the communities we serve. We enjoy what we do, we have fun.


We non-judgmentally embrace our differences and accept all cultures. We are a welcoming and family-centered organization characterized by respect and empathy.


Trust characterizes our every interaction. Our culture is one of integrity, transparency, credibility and open communication. We are responsible and accountable for all of our actions.

Patient-Focused Holistic Care

Healthy, happy people are our goal. Our focus is on timely, safe, efficient and effective services. We strive to heal the mind, body and spirit by delivering care that is individualized, confidential and coordinated.

Continuous Improvement & Innovation

We are process improvement experts. The quest for continuous improvement and innovation drives our work. Continuous learning and optimization of technology allows us to adapt evidence-based guidelines and develop best practices. We transform health care.


Community is at the heart of everything we do. We are a warm and nurturing family that puts people first. We value and invest in ourselves and our communities in order to make a positive impact on social conditions.

Operating Credo

Our mission, vision, and values embody an organization that is passionate, innovative, with a commitment to sustained excellence.

As such, I shall…

  • Treat patients, staff, and myself with dignity and respect.
  • Remember that patients are the only reason we exist as an organization.
  • Always put patients and their needs first.
  • Be passionate about our mission.
  • Strive for excellence in performing my work and be proud of what I do.
  • Have integrity and be honest, ethical, fair and sincere.
  • Take ownership of my job responsibilities and of my role as a member of the team.
  • Be thoughtful and compassionate towards everyone at all times.
  • Promote each other and all that we do.
  • Be courteous while working safely and effectively.
  • Communicate instantly and directly with everyone.
  • Be a life long learner, develop my capabilities, always seek to improve performance and share what works with others.